Returns & Exchanges

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Samples are not subject to exchange and return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Unauthorized return:

Any return made by Customer without a written return authorization from seller/vendor will be considered an unauthorized return (“Unauthorized Return”). Unauthorized Returns will not be subject to a refund or credit by 3D Printers Depot.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days after approval of refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@3dprintersdepot.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Cancellation of the order is possible only in the case of buying items at a regular price, unfortunately, the order for sale items cannot be canceled.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@3dprintersdepot.com and please do not send your purchase back to the manufacturer.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Directions

For returns and exchanges, please contact us at returns@3dprintersdepot.com for exact shipping address pertaining to your purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When you are shipping an item you purchased, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations & Refunds

All orders canceled after 24 hours are subject to a $29 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Cancellation of the order is possible only in the case of buying items at a regular price, unfortunately, the order for sale items cannot be canceled. Refunds will only be issued to the original credit card that you use when placing your order. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.